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Be modest in your approach- that’s ok, but be genuine with your service. Genuine service will always translate into more satisfaction.

Their engagement with you should be consistent across all touchpoints- be it in the discovery phase, at the booking phase, pre-arrival.

Here you go- 5 tips with relevant stats that will push you to make guest experience your niche.

Because that’s the one thing people look forward to! And for hotels, this starts even before the check-in happens!

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit